Frequently Asked Questions
❓ Frequently Asked Questions
Got questions? We've got answers! Here's everything you need to know about our pawfect treats 🐾

🗓️ When should I order my treats?
When you choose your personalised treats, you’ll be asked for the date you need them. We aim to dispatch them 2 days before that date. Please allow 3 working days for baking, icing, and shipping. Need a last-minute order? Get in touch and we’ll try to help!
🍌 What’s in your treats?
All of our ingredients are listed on our Ingredients & Storage page. Everything is dog-safe and preservative-free.
⏳ How long do your treats last?
They’re best enjoyed within 5–7 days. Refrigerate or freeze for up to 3 months.
🌍 Do you ship internationally?
We currently only ship within the UK (excluding Northern Ireland) to keep our fresh treats at their best.
📦 How do you ship my treats?
Via Royal Mail or Evri 1st Class. Express shipping is available (1 day from dispatch), but we still need 3 days to make them.
❓ Can I return my order?
Our treats are personalised and made to order, so returns aren’t accepted. But if there’s an issue, contact us – we’re here to help!
🎨 Do you take custom orders?
Absolutely! For birthdays, Gotcha Days, or anything special, view our Custom Design Page or contact us to create your pawfect order.
🏪 Do you offer wholesale?
Yes! We offer wholesale pricing for dog boutiques and retailers. Email us to chat.
🐾 Why choose our treats?
We’re a small UK business making handmade biscuits and pupcakes – all tested and approved by Percy himself 💜
Shop Our Treats
Shop Our Treats
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All Treats
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