Frequently Asked Questions

❓ Frequently Asked Questions

Got questions? We've got answers! Here's everything you need to know about our pawfect treats 🐾

Percy's Pawfect Pantry dog treats visual
🗓️ When should I order my treats?

When you choose your personalised treats, you’ll be asked for the date you need them. We aim to dispatch them 2 days before that date. Please allow 3 working days for baking, icing, and shipping. Need a last-minute order? Get in touch and we’ll try to help!

🍌 What’s in your treats?

All of our ingredients are listed on our Ingredients & Storage page. Everything is dog-safe and preservative-free.

⏳ How long do your treats last?

They’re best enjoyed within 5–7 days. Refrigerate or freeze for up to 3 months.

🌍 Do you ship internationally?

We currently only ship within the UK (excluding Northern Ireland) to keep our fresh treats at their best.

📦 How do you ship my treats?

Via Royal Mail or Evri 1st Class. Express shipping is available (1 day from dispatch), but we still need 3 days to make them.

❓ Can I return my order?

Our treats are personalised and made to order, so returns aren’t accepted. But if there’s an issue, contact us – we’re here to help!

🎨 Do you take custom orders?

Absolutely! For birthdays, Gotcha Days, or anything special, view our Custom Design Page or contact us to create your pawfect order.

🏪 Do you offer wholesale?

Yes! We offer wholesale pricing for dog boutiques and retailers. Email us to chat.

🐾 Why choose our treats?

We’re a small UK business making handmade biscuits and pupcakes – all tested and approved by Percy himself 💜

Shop Our Treats
Percy the dog with a Christmas biscuit