Refund policy

As our treats are handmade to order and many are personalised and/or perishable, we are unable to accept returns or offer refunds if you simply change your mind.

This does not affect your statutory rights. If your order arrives damaged, is incorrect, is not as described, or there is another problem with your order, please contact us as soon as possible at percyspawfectpantry@gmail.com.

If your parcel is lost or arrives damaged in transit, please get in touch and we will investigate with the delivery provider and work with you to put things right.